The City of Thorold is committed to making its web site accessible to the largest possible audience, including individuals with disabilities.  Please view Accessible Customer Service for more information.

Accessible Customer Service Policy

If you use assistive technology and the format of any content on this web site interferes with your ability to access the information, please contact:

The Corporation of the City of Thorold
P.O. Box 1044 - 3540 Schmon Parkway
Thorold, ON   L2V 4A7
Tel:  (905) 227-6613 ext. 270

Please indicate the nature of your accessibility issue or suggested changes, the web address (URL), the preferred format in which to receive any information you could not access, and your contact information.  The City will work towards making the web page or feature accessible or to provide the information to you in a format that is accessible.

The City of Thorold's website uses fixed text (font) sizes, font styles and colours.  If any of these settings interferes with your ability to read the City's web site, you can override these settings by using the accessibility settings of your browser.  The method of changing these settings varies depending on your browser and version.

If you require accommodations for a disability in order to attend and participate in meetings or events, please contact the City Clerk's Department at 905-227-6613 in advance so that appropriate arrangements can be made.

Accessibility Information & Resources

The World Wide Web Consortium's (W3C) Web Accessibility Initiative (WAI) contains an extensive list of accessibility resources.  For more information see:

TTY - Bell Relay Service

The Bell Relay Service allows deaf, deafened, people with hearing loss and people with speech disabilities to communicate by phone.  Trained operators act as intermediaries to facilitate the call.

Calls placed through the Bell Relay service are entirely confidential.  No record of conversation content is retained.

To Use:

1.  Dial 1-800-855-0511
2.  Provide the operator with your name, area code and telephone number
3.  Provide the City of Thorold's area code and telephone number (905-227-6613)
4.  The operator will place the call and tell you to go ahead when City staff answer

The operator will have to relay the information, so please speak slowly.

Emergency Preparedness Guide for people with Disabilities/Special Needs

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