Drinking Water Quality Management System

What is a “Quality Management System”?

A Quality Management System (QMS) is a documented and implemented set of policies and procedures defining how an organization manages and directs its business, or the business that it does, with regards to the quality of its product or service.  The system enables organizations to identify, measure, control and continually improve upon these processes, ultimately leading to improved performance in the management of its business.

What are the benefits of a QMS?

There are number of benefits associated with implementing a QMS that conforms to the DWQMS.  They include:

  • Greater efficiency and effectiveness
  • Communication of consistent policies and procedures (everyone doing same task the same way
  • Identification, prioritization an mitigation of water quality risks (identifying what could go wrong and planning how to ensure drinking water supply remains safe)
  • Clearly defining and documenting roles and responsibilities as they pertain to the supply of safe drinking water
  • Increases communication between the Owner and Operating Authority (the Mayor and Council are kept in the loop regarding the status of our drinking water system)

What does this mean for the City of Thorold?

The City of Thorold has developed a quality management system (QMS) for the City’s Water Distribution Systems which conforms to the Ministry’s Drinking Water Quality Management Standard. The City’s QMS is documented in an Operational Plan which is approved and endorsed by Council. A copy of the Operational Plan is available for viewing by the public at the City’s Public Works Yard Office located at 1543 Beaverdams Road in Thorold.

Customers will not see a tangible difference in the delivery of water from the City and the water coming out of the tap will remain safe, reliable and of high quality.  What will change is “behind the scenes” where documented procedures will standardize the daily routines and provide framework for identifying and addressing potential water quality risks.

Learn more about Ontario’s Drinking Water

More information regarding Ontario’s drinking water can be found by clicking on the following link: