Payment Options


The City of Thorold offers several payment options:

Pre-Authorized Automatic Withdrawal from your bank account for:

  • Taxes, either monthly payments or on the due dates PAP - Taxes
  • Water - on the due dates PAP - Water
  • Please contact City Hall to sign up for Pre-Authorized Payments


  • Using your bank's telephone/internet banking program
  • At any financial institution in person or at an Automatic Teller Machine (ATM)
  • If taxes are to be paid by your mortgage company, please forward the notice to them, and notify City Hall
  • Please note that the payment must be received at City Hall no later than 4:30 p.m. on the due date


  • Post-dated cheques are accepted.  Do not send cash through the mail.  Please enclose payment stub to ensure payment is applied to your account, and write your tax or water account number on the cheque
    Address: P.O. Box 1044, Thorold ON, L2V 4A7
  • Please note that the payment must be received at City Hall no later than 4:30 p.m. on the due date

City Hall

  • Located at 3540 Schmon Parkway, 8:30 a.m. - 4:30 p.m., Monday to Friday
  • The City accepts Cash, Cheque or Debit Card
  • After hours, please use mail slot located at the front entrance of City Hall for cheque payments only
  • Please note that the payment must be received  no later than 4:30 p.m. on the due date

Visa and Mastercard payments

The City of Thorold now accepts Visa and Mastercard as a payment option via the Paymentus Corporation.  Credit card payments can only be made online or by phone.

Paymentus Corporation is a third party automated payment service.  This service is available 24 hours a day, 7 days a week.  Paymentus Coporation will charge a convenience fee for each transaction.

The convenience fee charge is as follows:

Type of Payment User Fee Charge
Property Tax Payment 2.75% of amount paid
Water Bill $5.95 per $250.00
By-Law Infractions $1.95 per $75.00

Before making a payment please have the following information ready:

  • Your account number:
    Tax = 8 digits (12345678)
    Water = letter followed by 7 digits (A1234567)
    By-law infraction = ticket number (12345)
  • The amount you wish to pay
  • Credit Card

There are 2 ways to pay by Visa or Mastercard:

  1. To pay by phone please call the toll-free number
    1-855-619-2400 and follow the pre-recorded instructions
  2. To pay on-line follow this link:

Payments made by Visa or Mastercard are processed the next business day.  Please ensure that your payment is made one business day before the due date to avoid late payment charges.